CSIA brought together a range of partners, and some community services who not only participated in the joint work, but funded it themselves. Together time was spent with service providers (managers and frontline staff) and government (contracting, policy and treasury staff) to understand:
- how funding is currently structured
- what it would take to realign or recommission services so that outcomes were more possible to deliver
- what barriers existed in shifting this investment.
A framework was jointly designed that unpacked what might be needed to grow the readiness of the community services industry for an approach to commissioning for outcomes.
The report created includes this framework, and examples from across other sectors and internationally about the potential such approach has for enabling families to thrive.
In the next phase of the work we are looking to test and develop real models of commissioning for outcomes in relation to child and family services.