Case study: Co-designing for safe and diverse participation with Me Well

In 2020, TACSI worked with psychosocial NDIS provider Me Well to better integrate diversity goals into their future organisational aspirations, while also running three streams of authentic co-design.

The opportunity

Throughout 2020, TACSI partnered with psychosocial NDIS provider Me Well and three simultaneous and diverse co-design groups to build co-design resources and their capability to improve service delivery, workplace culture, and create better outcomes.

To improve service provisions and workplace culture, we collaborated with co-design groups that included LGBTIQ+ people, people with intellectual and physical disabilities, people experiencing mental health complexities, people who had experienced the corrections system, and a number of health professionals.

Through our work, TACSI held deeply generative spaces to create and sustain safe and diverse participation and directly involved the executive team to authorise change across the board.

Our approach

TACSI supported Me Well project staff through the entire process of inviting participants with lived experience in leading the facilitation of the three projects, and creating cultural safety through a yarning series. We worked shoulder-to-shoulder to co-create tangible ways forward for the three streams of work.

Me Well conversation cards
Conversation cards

Our impact

We set up a peer model framework to operationalise, which contained three specific peer roles to prototype. Through the process, we developed conversation tools to support professionals and clients to have the 'missing' and 'meaningful' conversations that support a successful NDIS experience (not just another road map of navigation). 

To support everyone to contribute, we created a safeguarding kit with three specific resources, co-designed for people facing distinct distress and navigating the topic of suicide. TACSI’s overall journey map showcased the connections between the streams and the impactful project outcomes.

Interested in co-creating a service or model that supports people through investing in lived experience and peer-to-peer practices? Talk to us about how we can bring co-design to your next project.

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