What we do

We bring people and organisations together to creatively tackle our toughest challenges, with the goal to achieve equity in systems and policies for all Australians.

We’re The Australian Centre for Social Innovation (TACSI), an independent, not-for-profit organisation working across Australia.

We have over 14 years’ hands-on experience putting social innovation into practice across systems in Australia. We are strategic partners, capability builders, consultants, connectors and facilitators, and we’re passionate about partnering with people, communities, philanthropy, communities, government, NGOs and businesses to tackle Australia’s biggest social challenges. 

At the heart of TACSI lies the fundamental belief that people are the experts in their own lives. We believe that the best innovations come from working alongside the people who face the very challenges we’re trying to solve. 

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What we do



We develop social purpose strategy for organisations and sectors operating in complex systems.

Our experience includes supporting governments, philanthropy, First Nations-led organisations, community organisations and not-for-profits.

Co-designing initiatives to reduce Aboriginal over-representation in the criminal justice system

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Case study: Understanding the lived experience of homelessness and housing challenges

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Case study: Connecting mental health and alcohol and other drug systems in South Brisbane

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Policy development

We engage community and stakeholders in policy, service and systems development applying participatory design and systems change practices across the policy cycle.

We’re skilled in creating collaborative spaces that bring together subject matter expertise, policy making expertise and lived-expertise. Our processes build ownership and buy in.

Changing the way we think about ageing

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Case study: Co-designing the transition of Accommodation Support Services

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Skills for Victoria Review: Our ideas to build in equity and innovation through system reform

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Service design

We design, prototype, implement and scale health and social service models through collaborative partnerships and processes, including lived, learnt and practice experience.

We’ve helped not-for-profits renew underperforming services, governments test new services models and designed breakthrough models that have achieved national take-up.

Case study: Designing a community-based initiative to help regional NSW communities attract and retain essential workers

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Case study: Co-design and capability building for the Forensic Mental Health Service

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Family by Family

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Systems change initiatives

We work as strategic and program partners to co-create strategy and impact initiatives with partners committed to long-term system change, including philanthropy.

We work alongside our partners to scope what systems need, designing innovative and fit-for purpose models, and supporting structures for effective implementation.

Our Town

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End of Life Impact Network

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Introducing the Future Wellness Accelerator

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Lived experience

We develop cultures, structures and processes involving lived and living expertise in planning, design, delivery, evaluation, and governance.

Our experienced practitioners can help you create the conditions for success and tailor your approach to engaging lived and living experience within your context and resources.

Case study: Co-designing for safe and diverse participation with Me Well

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Case study: Co-designing better post-suicidal support systems

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Case study: Supporting parents of children with life limiting illnesses

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Capability building

We help build your social innovation capability through resources, courses, coaching and learning networks, and can provide tailored learning experiences as needed.

We can coach and train your team,  utilising the creative learning resources on the TACSI Learning Hub to initiate, grow, or extend your organisation or teams innovation capability.

Australian Volunteers Program

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Case study: How we’re building Regional Innovation Capability

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How we’re nurturing social innovation to flourish across the third sector

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How we can
work together

As capability builders

We can help build your social innovation capability through resources, courses, coaching and learning networks.

We can partner with you to identify your unique needs, and help build out your organisation's innovation capabilities through our courses and coaching, resources and network.


As consultants

We can work from short sprints through to long term partnerships, and from idea to implementation to identify, ideate, design and deliver participatory design projects, strategy development. All while building on a body of knowledge and evidence from 14 years’ of practice.

As connectors and facilitators

No one organisation can make lasting change alone; it takes a network of catalysed thinking, connected approaches and coordinated community- led ideas. We love coordinating and facilitating a networked approach to everything we do.


As long-term strategic partners

Deep work takes time, and some of our most impactful work is through our long term partnerships and relationships. We’ll work alongside your team and real people so that, together, we can partner for long-term social impact and change.

A man crafting with wood

The principles that guide our practice

  • We act in Allyship with First Nations Peoples, Aboriginal and Torres Strait Islander Knowledges and Country

  • We think and act systemically

  • We are rigorous in imagination and experimentation

  • We embrace diversity in decision making

  • We put a focus on learning

Get in touch
We're social
Get in touch

Level 1, 279 Flinders St
Adelaide SA 5000

1/145 Redfern Street

Redfern NSW 2016

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© 2024 TACSI
We acknowledge the Traditional Custodians and Owners of the lands in which we work and live on across Australia. We pay our respects to Elders of the past, present and emerging. We are committed to collaboration that furthers self-determination and creates a better future for all. Please note: Aboriginal and Torres Strait Islander people are advised that this website may contain images, voices or names of deceased persons in photographs, film, audio recordings or printed material.
At TACSI, diversity and inclusion is more than a statement; equality and accessibility are guiding principles embedded in everything we do. We strongly believe that it’s the collective sum of all our communities differences, life experiences, and knowledge that enables both ourselves and our partners to come together to tackle complex social issues. That’s why we’re committed to having a diverse team made up of people with diverse skills from all backgrounds, including First Nations peoples, LGBTIQ+, mature-age people, and people with visible and non-visible disabilities, regardless of sex, sexuality or gender identity.